Cancellation and Refunds Policy
Last Updated: January 2026
This Cancellation and Refunds Policy explains how subscription cancellations, refunds, credits, renewals, and data access work for RentOwl.
By purchasing or using a paid RentOwl subscription, you agree to this policy.
1. Subscription Cancellation
You may cancel your RentOwl subscription at any time through your account dashboard, billing settings, or by contacting us at support@rentowl.in.
When you cancel:
Your paid access will continue until the end of the current billing cycle
You will not be charged for the next billing cycle after cancellation is successfully processed
Your account may be moved to a free plan, restricted plan, or inactive state after the paid period ends
Some paid features may become unavailable after the billing cycle ends
Cancellation does not automatically delete your account or data unless you specifically request account deletion.
2. Monthly Plans
Monthly subscriptions are billed in advance.
We generally do not offer refunds for monthly plans once the billing period has started, except where required by law or where we determine that a billing error occurred.
If you cancel a monthly plan, you will continue to have access until the end of the paid month.
3. Annual Plans
Annual subscriptions are billed in advance for the selected yearly period.
Refunds for annual plans may be considered on a case-by-case basis if requested within 7 days of the initial purchase or renewal.
Approved refunds may be reduced by:
Payment gateway charges
Taxes or statutory deductions
Processing fees
Any usage-based charges, if applicable
Discounts or promotional adjustments
After 7 days, annual plan payments are generally non-refundable.
4. Free Trials and Promotional Plans
RentOwl may offer free trials, discounted plans, coupons, or promotional access.
Unless stated otherwise:
Free trials do not require a refund because no payment is collected
Promotional payments are generally non-refundable
Discounts cannot be exchanged for cash
Promotional access may be changed, withdrawn, or discontinued at our discretion
If a trial converts into a paid plan, you are responsible for cancelling before the trial ends if you do not wish to be charged.
5. Renewal Payments
Subscriptions may renew automatically unless cancelled before the renewal date.
You are responsible for reviewing your billing date and cancelling before renewal if you do not want to continue the paid plan.
Refunds for renewal payments may be considered only if requested within 7 days of renewal and if there has been no significant usage after renewal.
6. Failed Payments
If a payment fails, RentOwl may:
Notify you by email or dashboard alert
Retry the payment through the payment provider
Temporarily restrict paid features
Suspend the account if payment remains unpaid
Move the account to a free or inactive plan
You remain responsible for unpaid subscription fees, where applicable.
7. Duplicate or Incorrect Payments
If you believe you were charged twice or charged incorrectly, contact us at support@rentowl.in with:
Account email
Payment date
Amount paid
Transaction ID or payment reference
Screenshot or proof of payment, if available
If we verify a duplicate or incorrect charge, we will issue a refund or account credit as appropriate.
8. Service Outage Credits
If RentOwl experiences a prolonged service outage caused by our infrastructure and lasting more than 48 continuous hours, affected paid users may be eligible for a pro-rated account credit.
Credits are not automatic and may depend on:
Duration of the outage
Number of affected users
Whether the outage was caused by RentOwl-controlled infrastructure
Whether third-party providers were responsible
Whether core paid features were unavailable
Service credits are generally applied to future billing and may not be paid out in cash.
9. Third-Party Service Issues
RentOwl relies on third-party providers for services such as hosting, payment processing, email delivery, SMS, storage, and analytics.
Refunds or credits may not be available for issues caused by third-party providers, internet outages, device issues, user configuration errors, browser problems, or email provider delivery failures.
10. No Refunds for User Error or Non-Use
Refunds are generally not provided for:
Not using the service after purchase
Forgetting to cancel before renewal
Choosing the wrong plan
Entering incorrect account or billing information
User-side technical issues
Loss caused by incorrect property, tenant, rent, or payment data entered by the user
Suspension caused by violation of our Terms and Conditions
11. Account Downgrade
If you downgrade from a paid plan to a lower plan or free plan:
The downgrade may take effect at the end of the current billing cycle
No refund is provided for the unused portion unless required by law
Some features, limits, reports, storage, or tenant/property capacity may be reduced
You may need to remove excess data or upgrade again to continue using certain features
12. Data Access After Cancellation
After cancellation, you are responsible for exporting or saving any data you need, including:
Property records
Tenant records
Rent payment history
Receipts
Reports
Agreement details
Maintenance records
Uploaded documents
We may retain account data for up to 30 days after cancellation, suspension, or account inactivity, unless a longer retention period is required for legal, billing, fraud prevention, security, backup, or operational purposes.
After the retention period, data may be permanently deleted or anonymized.
13. Account Deletion Requests
You may request account deletion by contacting support@rentowl.in.
Before requesting deletion, you should export any data you want to keep.
Once deletion is processed, your account data may not be recoverable. Some records may be retained where required by law, tax obligations, billing records, dispute resolution, security logs, or legitimate business purposes.
14. Refund Processing Time
Approved refunds are processed through the original payment method where possible.
Refund processing times may vary depending on the payment gateway, bank, card issuer, or UPI provider.
Typical processing may take 5 to 10 business days after approval, but delays may occur due to third-party payment systems.
15. How to Request a Refund or Cancellation Help
To request billing support, cancellation help, or a refund review, contact us at:
Email: support@rentowl.in
Website: https://rentowl.in
Please include:
Your registered account email
Plan name
Payment amount
Payment date
Transaction ID or reference number
Reason for the request
16. Changes to This Policy
RentOwl may update this Cancellation and Refunds Policy from time to time.
When updated, the "Last Updated" date will be changed. Continued use of RentOwl after changes means you accept the updated policy.
Last Updated: January 2026
This Cancellation and Refunds Policy explains how subscription cancellations, refunds, credits, renewals, and data access work for RentOwl.
By purchasing or using a paid RentOwl subscription, you agree to this policy.
1. Subscription Cancellation
You may cancel your RentOwl subscription at any time through your account dashboard, billing settings, or by contacting us at support@rentowl.in.
When you cancel:
Your paid access will continue until the end of the current billing cycle
You will not be charged for the next billing cycle after cancellation is successfully processed
Your account may be moved to a free plan, restricted plan, or inactive state after the paid period ends
Some paid features may become unavailable after the billing cycle ends
Cancellation does not automatically delete your account or data unless you specifically request account deletion.
2. Monthly Plans
Monthly subscriptions are billed in advance.
We generally do not offer refunds for monthly plans once the billing period has started, except where required by law or where we determine that a billing error occurred.
If you cancel a monthly plan, you will continue to have access until the end of the paid month.
3. Annual Plans
Annual subscriptions are billed in advance for the selected yearly period.
Refunds for annual plans may be considered on a case-by-case basis if requested within 7 days of the initial purchase or renewal.
Approved refunds may be reduced by:
Payment gateway charges
Taxes or statutory deductions
Processing fees
Any usage-based charges, if applicable
Discounts or promotional adjustments
After 7 days, annual plan payments are generally non-refundable.
4. Free Trials and Promotional Plans
RentOwl may offer free trials, discounted plans, coupons, or promotional access.
Unless stated otherwise:
Free trials do not require a refund because no payment is collected
Promotional payments are generally non-refundable
Discounts cannot be exchanged for cash
Promotional access may be changed, withdrawn, or discontinued at our discretion
If a trial converts into a paid plan, you are responsible for cancelling before the trial ends if you do not wish to be charged.
5. Renewal Payments
Subscriptions may renew automatically unless cancelled before the renewal date.
You are responsible for reviewing your billing date and cancelling before renewal if you do not want to continue the paid plan.
Refunds for renewal payments may be considered only if requested within 7 days of renewal and if there has been no significant usage after renewal.
6. Failed Payments
If a payment fails, RentOwl may:
Notify you by email or dashboard alert
Retry the payment through the payment provider
Temporarily restrict paid features
Suspend the account if payment remains unpaid
Move the account to a free or inactive plan
You remain responsible for unpaid subscription fees, where applicable.
7. Duplicate or Incorrect Payments
If you believe you were charged twice or charged incorrectly, contact us at support@rentowl.in with:
Account email
Payment date
Amount paid
Transaction ID or payment reference
Screenshot or proof of payment, if available
If we verify a duplicate or incorrect charge, we will issue a refund or account credit as appropriate.
8. Service Outage Credits
If RentOwl experiences a prolonged service outage caused by our infrastructure and lasting more than 48 continuous hours, affected paid users may be eligible for a pro-rated account credit.
Credits are not automatic and may depend on:
Duration of the outage
Number of affected users
Whether the outage was caused by RentOwl-controlled infrastructure
Whether third-party providers were responsible
Whether core paid features were unavailable
Service credits are generally applied to future billing and may not be paid out in cash.
9. Third-Party Service Issues
RentOwl relies on third-party providers for services such as hosting, payment processing, email delivery, SMS, storage, and analytics.
Refunds or credits may not be available for issues caused by third-party providers, internet outages, device issues, user configuration errors, browser problems, or email provider delivery failures.
10. No Refunds for User Error or Non-Use
Refunds are generally not provided for:
Not using the service after purchase
Forgetting to cancel before renewal
Choosing the wrong plan
Entering incorrect account or billing information
User-side technical issues
Loss caused by incorrect property, tenant, rent, or payment data entered by the user
Suspension caused by violation of our Terms and Conditions
11. Account Downgrade
If you downgrade from a paid plan to a lower plan or free plan:
The downgrade may take effect at the end of the current billing cycle
No refund is provided for the unused portion unless required by law
Some features, limits, reports, storage, or tenant/property capacity may be reduced
You may need to remove excess data or upgrade again to continue using certain features
12. Data Access After Cancellation
After cancellation, you are responsible for exporting or saving any data you need, including:
Property records
Tenant records
Rent payment history
Receipts
Reports
Agreement details
Maintenance records
Uploaded documents
We may retain account data for up to 30 days after cancellation, suspension, or account inactivity, unless a longer retention period is required for legal, billing, fraud prevention, security, backup, or operational purposes.
After the retention period, data may be permanently deleted or anonymized.
13. Account Deletion Requests
You may request account deletion by contacting support@rentowl.in.
Before requesting deletion, you should export any data you want to keep.
Once deletion is processed, your account data may not be recoverable. Some records may be retained where required by law, tax obligations, billing records, dispute resolution, security logs, or legitimate business purposes.
14. Refund Processing Time
Approved refunds are processed through the original payment method where possible.
Refund processing times may vary depending on the payment gateway, bank, card issuer, or UPI provider.
Typical processing may take 5 to 10 business days after approval, but delays may occur due to third-party payment systems.
15. How to Request a Refund or Cancellation Help
To request billing support, cancellation help, or a refund review, contact us at:
Email: support@rentowl.in
Website: https://rentowl.in
Please include:
Your registered account email
Plan name
Payment amount
Payment date
Transaction ID or reference number
Reason for the request
16. Changes to This Policy
RentOwl may update this Cancellation and Refunds Policy from time to time.
When updated, the "Last Updated" date will be changed. Continued use of RentOwl after changes means you accept the updated policy.