Cancellation and Refunds Policy
Last Updated: October 2026
This policy explains how cancellations, refunds, renewals and your data work for RentOwl paid plans (Basic and Pro).
By paying for a RentOwl plan, you agree to this policy.
1. Ways to pay
Basic and Pro are priced per month. Prices are in INR and include GST. You can pay in two ways:
- Monthly subscription: paid in advance each month and renewed automatically until you cancel.
- Pay once: one month of the plan, paid in advance, with no auto-renewal. You can pay again before it ends to add another month.
You receive a GST invoice for every payment, on the Billing page and by email.
2. Cancelling a monthly subscription
You can cancel at any time from the Billing page, or by writing to support@rentowl.in from your registered email address.
When you cancel:
- No further payments are taken.
- Your paid access continues until the end of the month you have paid for.
- After that, your account moves to the Free plan.
Cancelling does not delete your account or your data.
A pay-once purchase does not renew, so there is nothing to cancel.
3. Refunds for monthly subscriptions
Monthly subscription payments, including automatic renewals, are not refunded once the month has started, except for a duplicate payment, a billing error, or where the law requires a refund.
If you do not want the next month, cancel before the renewal date shown on your Billing page.
4. Refunds for pay-once purchases
You can ask for a refund of a pay-once payment within 7 days of paying. When it is refunded, that paid month ends and your account returns to its previous plan.
After 7 days, pay-once payments are not refunded, except for a duplicate payment or a billing error.
5. Failed renewal payments
If a renewal payment fails, Razorpay may retry it. While it retries, you keep paid access for a short period. If the payment still fails, paid access ends and your account moves to the Free plan. Your data is kept. You can pay again at any time.
6. Duplicate or incorrect payments
If you believe you were charged twice or charged incorrectly, contact us at support@rentowl.in with:
- Account email
- Payment date
- Amount paid
- Razorpay payment ID or other payment reference
- Screenshot or proof of payment, if available
If we confirm a duplicate or incorrect charge, we refund it.
7. Service outage credits
If RentOwl has a prolonged service outage caused by our infrastructure and lasting more than 48 continuous hours, affected paid users may be eligible for a pro-rated account credit.
Credits are not automatic and may depend on:
- Duration of the outage
- Number of affected users
- Whether the outage was caused by RentOwl-controlled infrastructure
- Whether third-party providers were responsible
- Whether core paid features were unavailable
Service credits are applied to future payments and are not paid out in cash.
8. Third-party service issues
RentOwl relies on third-party providers for services such as hosting, payment processing, email delivery, SMS and storage.
Refunds or credits may not be available for issues caused by third-party providers, internet outages, device issues, user configuration errors, browser problems, or email delivery failures.
9. Cases that are not refunded
Except as described in sections 4 and 6, refunds are not provided for:
- Not using the service after paying
- Forgetting to cancel before a renewal
- Choosing the wrong plan
- Entering incorrect account or billing information
- User-side technical issues
- Loss caused by incorrect property, tenant, rent or payment data entered by the user
- Suspension caused by violation of our Terms and Conditions
10. Moving to a lower plan
To move from a paid plan to a lower plan, cancel your subscription (or let a pay-once month end). The change happens when your paid period ends. No refund is given for the unused part of a month.
On a lower plan, its limits apply: you keep all your existing properties, tenants and records, but you cannot add more than the plan allows until you upgrade again.
11. Your data
Your data stays in your account after cancellation, after a downgrade, and after a failed payment. We do not delete it because a paid plan ended.
You can download a copy of your data at any time from Profile › Privacy & your data.
12. Deleting your account
You can ask us to delete your account from Profile › Privacy & your data, or by writing to support@rentowl.in.
Download any data you want to keep first. Once deletion is completed, your data cannot be recovered. Some records may be kept where the law requires it, for example invoices and tax records, records needed for disputes, and security logs.
13. Refund processing time
Approved refunds are made to the original payment method.
Processing times depend on the payment gateway, bank, card issuer or UPI provider. Refunds usually arrive within 5 to 10 business days after approval.
14. How to ask for help
For billing support, cancellation help or a refund request, contact us at:
Email: support@rentowl.in
Website: https://rentowl.in
Please include:
- Your registered account email
- Plan name
- Payment amount
- Payment date
- Razorpay payment ID or other reference
- Reason for the request
15. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last Updated" date above. Changes do not apply to payments made before the update.
Last Updated: October 2026
This policy explains how cancellations, refunds, renewals and your data work for RentOwl paid plans (Basic and Pro).
By paying for a RentOwl plan, you agree to this policy.
1. Ways to pay
Basic and Pro are priced per month. Prices are in INR and include GST. You can pay in two ways:
- Monthly subscription: paid in advance each month and renewed automatically until you cancel.
- Pay once: one month of the plan, paid in advance, with no auto-renewal. You can pay again before it ends to add another month.
You receive a GST invoice for every payment, on the Billing page and by email.
2. Cancelling a monthly subscription
You can cancel at any time from the Billing page, or by writing to support@rentowl.in from your registered email address.
When you cancel:
- No further payments are taken.
- Your paid access continues until the end of the month you have paid for.
- After that, your account moves to the Free plan.
Cancelling does not delete your account or your data.
A pay-once purchase does not renew, so there is nothing to cancel.
3. Refunds for monthly subscriptions
Monthly subscription payments, including automatic renewals, are not refunded once the month has started, except for a duplicate payment, a billing error, or where the law requires a refund.
If you do not want the next month, cancel before the renewal date shown on your Billing page.
4. Refunds for pay-once purchases
You can ask for a refund of a pay-once payment within 7 days of paying. When it is refunded, that paid month ends and your account returns to its previous plan.
After 7 days, pay-once payments are not refunded, except for a duplicate payment or a billing error.
5. Failed renewal payments
If a renewal payment fails, Razorpay may retry it. While it retries, you keep paid access for a short period. If the payment still fails, paid access ends and your account moves to the Free plan. Your data is kept. You can pay again at any time.
6. Duplicate or incorrect payments
If you believe you were charged twice or charged incorrectly, contact us at support@rentowl.in with:
- Account email
- Payment date
- Amount paid
- Razorpay payment ID or other payment reference
- Screenshot or proof of payment, if available
If we confirm a duplicate or incorrect charge, we refund it.
7. Service outage credits
If RentOwl has a prolonged service outage caused by our infrastructure and lasting more than 48 continuous hours, affected paid users may be eligible for a pro-rated account credit.
Credits are not automatic and may depend on:
- Duration of the outage
- Number of affected users
- Whether the outage was caused by RentOwl-controlled infrastructure
- Whether third-party providers were responsible
- Whether core paid features were unavailable
Service credits are applied to future payments and are not paid out in cash.
8. Third-party service issues
RentOwl relies on third-party providers for services such as hosting, payment processing, email delivery, SMS and storage.
Refunds or credits may not be available for issues caused by third-party providers, internet outages, device issues, user configuration errors, browser problems, or email delivery failures.
9. Cases that are not refunded
Except as described in sections 4 and 6, refunds are not provided for:
- Not using the service after paying
- Forgetting to cancel before a renewal
- Choosing the wrong plan
- Entering incorrect account or billing information
- User-side technical issues
- Loss caused by incorrect property, tenant, rent or payment data entered by the user
- Suspension caused by violation of our Terms and Conditions
10. Moving to a lower plan
To move from a paid plan to a lower plan, cancel your subscription (or let a pay-once month end). The change happens when your paid period ends. No refund is given for the unused part of a month.
On a lower plan, its limits apply: you keep all your existing properties, tenants and records, but you cannot add more than the plan allows until you upgrade again.
11. Your data
Your data stays in your account after cancellation, after a downgrade, and after a failed payment. We do not delete it because a paid plan ended.
You can download a copy of your data at any time from Profile › Privacy & your data.
12. Deleting your account
You can ask us to delete your account from Profile › Privacy & your data, or by writing to support@rentowl.in.
Download any data you want to keep first. Once deletion is completed, your data cannot be recovered. Some records may be kept where the law requires it, for example invoices and tax records, records needed for disputes, and security logs.
13. Refund processing time
Approved refunds are made to the original payment method.
Processing times depend on the payment gateway, bank, card issuer or UPI provider. Refunds usually arrive within 5 to 10 business days after approval.
14. How to ask for help
For billing support, cancellation help or a refund request, contact us at:
Email: support@rentowl.in
Website: https://rentowl.in
Please include:
- Your registered account email
- Plan name
- Payment amount
- Payment date
- Razorpay payment ID or other reference
- Reason for the request
15. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last Updated" date above. Changes do not apply to payments made before the update.