Privacy Policy
Last Updated: January 2026
RentOwl ("RentOwl," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, software platform, tenant portal, admin dashboard, email services, and related services available at rentowl.in.
By accessing or using RentOwl, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide property management, tenant management, rent tracking, maintenance, billing, communication, and support services.
1.1 Account Information
When you create an account or use RentOwl, we may collect:
Name
Email address
Phone number
Business or company name
Password or login credentials
Profile photo or business logo, if uploaded
Billing and subscription information
Communication preferences
1.2 Landlord and Property Information
Landlords or property managers may enter information such as:
Property names and addresses
Unit or room details
Tenant assignments
Rent amount, due dates, and rent schedules
Agreement start and end dates
Property documents or agreement files
Maintenance records
Payment status and receipt details
1.3 Tenant Information
Landlords may upload or enter tenant-related information, including:
Tenant name
Phone number
Email address
Address or assigned property/unit
Rent amount and payment records
Agreement dates
Tenant portal login details
Maintenance requests
Uploaded documents, if applicable
Landlords are responsible for ensuring they have the right to upload and manage tenant information on RentOwl.
1.4 Payment and Financial Information
RentOwl may process subscription payments, rent records, or payment confirmations. We may collect:
Payment status
Transaction references
Receipt numbers
Payment mode
Billing history
Subscription plan details
We do not store raw credit card, debit card, UPI PIN, or banking authentication details on our servers. Payments may be processed by secure third-party payment providers.
1.5 Uploaded Files and Documents
Users may upload documents such as agreements, receipts, logos, QR codes, or other property-related files. These files are used only for the purpose of providing the RentOwl service.
We may apply upload size limits and file type restrictions to protect the platform from misuse, security risks, or excessive storage usage.
1.6 Support and Communication Data
If you contact us for support, submit a support ticket, or send feedback, we may collect:
Your name and contact details
Category of issue
Message content
Screenshots or attachments
Support history
Technical details needed to troubleshoot the issue
1.7 Technical and Usage Data
When you use RentOwl, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages visited
Login time and activity logs
Error logs
Referral URL
Approximate location based on IP address
Cookies and similar tracking data
This information helps us secure, monitor, and improve the platform.
2. How We Use Your Information
We use collected information to:
Create and manage user accounts
Provide landlord, tenant, and admin dashboard features
Manage properties, tenants, rent records, receipts, and maintenance requests
Send system emails, receipts, reminders, password resets, and alerts
Process subscriptions and billing
Provide customer support
Improve product performance and user experience
Detect, prevent, and investigate fraud, abuse, unauthorized access, or technical issues
Maintain platform security
Comply with legal, regulatory, tax, and accounting requirements
Enforce our Terms of Service and other policies
3. Legal Basis and Consent
Where applicable, we process personal data based on:
Your consent
Performance of our contract with you
Legitimate business purposes
Compliance with legal obligations
Protection of our platform, users, and rights
You may withdraw consent where processing is based on consent, subject to legal or contractual limitations.
4. Cookies and Tracking Technologies
RentOwl may use cookies and similar technologies to:
Keep users logged in
Remember preferences
Improve security
Understand usage patterns
Analyze platform performance
You may disable cookies through your browser settings, but some parts of RentOwl may not work properly without them.
5. How We Share Information
We do not sell your personal information.
We may share information only in the following cases:
With service providers who help us operate RentOwl, such as hosting, email delivery, payment processing, analytics, SMS, or customer support providers
With landlords or account owners where tenant information is part of their property management account
With tenants where information is necessary for their tenant portal, receipts, or maintenance updates
With legal authorities if required by law, court order, government request, or regulatory obligation
To protect RentOwl, our users, or others from fraud, abuse, security threats, or legal claims
In connection with a merger, acquisition, restructuring, or sale of business assets, subject to appropriate safeguards
6. Third-Party Services
RentOwl may use third-party services for hosting, email, payment processing, analytics, and communication. These providers may process limited information only as needed to perform services for us.
Examples may include:
Cloud hosting providers
Email delivery providers
Payment gateways
SMS or communication providers
Analytics or monitoring tools
Each third-party service is responsible for its own privacy and security practices.
7. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
SSL/TLS encryption
Password protection
Access controls
Server security measures
File upload restrictions
Regular monitoring
Database and application-level security practices
However, no internet-based service can guarantee 100% security. You are responsible for keeping your login details confidential and notifying us immediately if you suspect unauthorized access.
8. Data Retention
We retain personal information for as long as necessary to:
Provide the RentOwl service
Maintain your account
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud or abuse
Enforce agreements
If you delete your account or request deletion, we will take reasonable steps to delete or anonymize your personal data, unless retention is required by law or legitimate business purposes.
9. Tenant Data and Landlord Responsibility
RentOwl acts as a platform that helps landlords and property managers manage tenant information.
Landlords are responsible for:
Ensuring tenant data is accurate
Obtaining any required permission or consent from tenants
Using tenant data lawfully
Deleting or updating tenant information when no longer required
Responding to tenant requests where applicable
RentOwl provides tools to manage this information but does not control how landlords collect tenant data outside the platform.
10. Your Rights
Depending on applicable law, including the Digital Personal Data Protection Act, 2023 in India where applicable, you may have rights to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of personal data
Withdraw consent
Request information about how your data is processed
Raise a grievance about data handling
Nominate another person to exercise rights where legally permitted
To exercise these rights, contact us at support@rentowl.in.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
RentOwl is intended for use by adults, landlords, property managers, businesses, and tenants capable of entering into legal arrangements.
We do not knowingly collect personal information from children under 18 without appropriate consent. If we learn that we have collected information from a child without required consent, we will take reasonable steps to delete it.
12. Emails and Notifications
We may send you:
Account-related emails
Password reset emails
Rent receipts
Payment reminders
Maintenance updates
Agreement expiry alerts
Product updates
Support replies
Administrative or security notices
You may opt out of non-essential marketing emails, but you may still receive important transactional or account-related messages.
13. International Data Transfers
Your information may be stored or processed on servers located in India or other countries, depending on our hosting and service providers.
Where data is transferred outside your location, we take reasonable steps to ensure appropriate safeguards are in place.
14. Data Breach Response
If we become aware of a data breach that affects your personal information, we will take reasonable steps to investigate, contain, and remediate the issue.
Where required by applicable law, we will notify affected users and/or relevant authorities.
15. Account Closure and Data Deletion
You may request account closure by contacting us at support@rentowl.in.
After account closure, some information may remain in backups, audit logs, legal records, billing records, or archived systems for a limited period where necessary for security, legal, or operational reasons.
16. Links to Other Websites
RentOwl may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
You should review their privacy policies before providing any information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above.
If changes are significant, we may notify users through email, dashboard notice, or other reasonable means.
Your continued use of RentOwl after changes are posted means you accept the updated Privacy Policy.
18. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:
RentOwl
Website: https://rentowl.in
Email: support@rentowl.in
Last Updated: January 2026
RentOwl ("RentOwl," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, software platform, tenant portal, admin dashboard, email services, and related services available at rentowl.in.
By accessing or using RentOwl, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide property management, tenant management, rent tracking, maintenance, billing, communication, and support services.
1.1 Account Information
When you create an account or use RentOwl, we may collect:
Name
Email address
Phone number
Business or company name
Password or login credentials
Profile photo or business logo, if uploaded
Billing and subscription information
Communication preferences
1.2 Landlord and Property Information
Landlords or property managers may enter information such as:
Property names and addresses
Unit or room details
Tenant assignments
Rent amount, due dates, and rent schedules
Agreement start and end dates
Property documents or agreement files
Maintenance records
Payment status and receipt details
1.3 Tenant Information
Landlords may upload or enter tenant-related information, including:
Tenant name
Phone number
Email address
Address or assigned property/unit
Rent amount and payment records
Agreement dates
Tenant portal login details
Maintenance requests
Uploaded documents, if applicable
Landlords are responsible for ensuring they have the right to upload and manage tenant information on RentOwl.
1.4 Payment and Financial Information
RentOwl may process subscription payments, rent records, or payment confirmations. We may collect:
Payment status
Transaction references
Receipt numbers
Payment mode
Billing history
Subscription plan details
We do not store raw credit card, debit card, UPI PIN, or banking authentication details on our servers. Payments may be processed by secure third-party payment providers.
1.5 Uploaded Files and Documents
Users may upload documents such as agreements, receipts, logos, QR codes, or other property-related files. These files are used only for the purpose of providing the RentOwl service.
We may apply upload size limits and file type restrictions to protect the platform from misuse, security risks, or excessive storage usage.
1.6 Support and Communication Data
If you contact us for support, submit a support ticket, or send feedback, we may collect:
Your name and contact details
Category of issue
Message content
Screenshots or attachments
Support history
Technical details needed to troubleshoot the issue
1.7 Technical and Usage Data
When you use RentOwl, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages visited
Login time and activity logs
Error logs
Referral URL
Approximate location based on IP address
Cookies and similar tracking data
This information helps us secure, monitor, and improve the platform.
2. How We Use Your Information
We use collected information to:
Create and manage user accounts
Provide landlord, tenant, and admin dashboard features
Manage properties, tenants, rent records, receipts, and maintenance requests
Send system emails, receipts, reminders, password resets, and alerts
Process subscriptions and billing
Provide customer support
Improve product performance and user experience
Detect, prevent, and investigate fraud, abuse, unauthorized access, or technical issues
Maintain platform security
Comply with legal, regulatory, tax, and accounting requirements
Enforce our Terms of Service and other policies
3. Legal Basis and Consent
Where applicable, we process personal data based on:
Your consent
Performance of our contract with you
Legitimate business purposes
Compliance with legal obligations
Protection of our platform, users, and rights
You may withdraw consent where processing is based on consent, subject to legal or contractual limitations.
4. Cookies and Tracking Technologies
RentOwl may use cookies and similar technologies to:
Keep users logged in
Remember preferences
Improve security
Understand usage patterns
Analyze platform performance
You may disable cookies through your browser settings, but some parts of RentOwl may not work properly without them.
5. How We Share Information
We do not sell your personal information.
We may share information only in the following cases:
With service providers who help us operate RentOwl, such as hosting, email delivery, payment processing, analytics, SMS, or customer support providers
With landlords or account owners where tenant information is part of their property management account
With tenants where information is necessary for their tenant portal, receipts, or maintenance updates
With legal authorities if required by law, court order, government request, or regulatory obligation
To protect RentOwl, our users, or others from fraud, abuse, security threats, or legal claims
In connection with a merger, acquisition, restructuring, or sale of business assets, subject to appropriate safeguards
6. Third-Party Services
RentOwl may use third-party services for hosting, email, payment processing, analytics, and communication. These providers may process limited information only as needed to perform services for us.
Examples may include:
Cloud hosting providers
Email delivery providers
Payment gateways
SMS or communication providers
Analytics or monitoring tools
Each third-party service is responsible for its own privacy and security practices.
7. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
SSL/TLS encryption
Password protection
Access controls
Server security measures
File upload restrictions
Regular monitoring
Database and application-level security practices
However, no internet-based service can guarantee 100% security. You are responsible for keeping your login details confidential and notifying us immediately if you suspect unauthorized access.
8. Data Retention
We retain personal information for as long as necessary to:
Provide the RentOwl service
Maintain your account
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud or abuse
Enforce agreements
If you delete your account or request deletion, we will take reasonable steps to delete or anonymize your personal data, unless retention is required by law or legitimate business purposes.
9. Tenant Data and Landlord Responsibility
RentOwl acts as a platform that helps landlords and property managers manage tenant information.
Landlords are responsible for:
Ensuring tenant data is accurate
Obtaining any required permission or consent from tenants
Using tenant data lawfully
Deleting or updating tenant information when no longer required
Responding to tenant requests where applicable
RentOwl provides tools to manage this information but does not control how landlords collect tenant data outside the platform.
10. Your Rights
Depending on applicable law, including the Digital Personal Data Protection Act, 2023 in India where applicable, you may have rights to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of personal data
Withdraw consent
Request information about how your data is processed
Raise a grievance about data handling
Nominate another person to exercise rights where legally permitted
To exercise these rights, contact us at support@rentowl.in.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
RentOwl is intended for use by adults, landlords, property managers, businesses, and tenants capable of entering into legal arrangements.
We do not knowingly collect personal information from children under 18 without appropriate consent. If we learn that we have collected information from a child without required consent, we will take reasonable steps to delete it.
12. Emails and Notifications
We may send you:
Account-related emails
Password reset emails
Rent receipts
Payment reminders
Maintenance updates
Agreement expiry alerts
Product updates
Support replies
Administrative or security notices
You may opt out of non-essential marketing emails, but you may still receive important transactional or account-related messages.
13. International Data Transfers
Your information may be stored or processed on servers located in India or other countries, depending on our hosting and service providers.
Where data is transferred outside your location, we take reasonable steps to ensure appropriate safeguards are in place.
14. Data Breach Response
If we become aware of a data breach that affects your personal information, we will take reasonable steps to investigate, contain, and remediate the issue.
Where required by applicable law, we will notify affected users and/or relevant authorities.
15. Account Closure and Data Deletion
You may request account closure by contacting us at support@rentowl.in.
After account closure, some information may remain in backups, audit logs, legal records, billing records, or archived systems for a limited period where necessary for security, legal, or operational reasons.
16. Links to Other Websites
RentOwl may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
You should review their privacy policies before providing any information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above.
If changes are significant, we may notify users through email, dashboard notice, or other reasonable means.
Your continued use of RentOwl after changes are posted means you accept the updated Privacy Policy.
18. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:
RentOwl
Website: https://rentowl.in
Email: support@rentowl.in